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In today's highly specialized business world, many organizations are outsourcing to strategic partners in an effort to cut costs while maintaining good customer relations. Because their reputation is on the line, these companies must carefully manage partnership agreements, e-procurement solutions, and integrated supply chains to meet the exacting expectations of customers. A strong contract management program is paramount to companies that outsource, paving the way to stronger and more efficient business relationships that enhance, rather than reduce, the bottom line. World Class Contracting can help you gain a thorough understanding of the contracting process. Whether you are buying or selling contracts, this book will prove an invaluable desktop resource. The Fourth Edition of World Class Contracting adds three powerful chapters to the book. The three new chapters include: The Contract Management Senior Executive Assessment Tool, the Contract Management Maturity Model (CMMM), and a comprehensive discussion of Enterprise Contract Management, including independent assessments of six of the leading Enterprise Contract Management Software Applications. In addition, the Fourth Edition includes: Expanded discussion of international contract management issues Expanded review of the leading Contract Management associations NCMA, ISM, & IACCM) Updated discussions of contract management professional certifications Updated Contract Management Forms and Tools
A concise resource for all aspects of contract management in an e-business age, World Class Contracting, Fifth Edition is organized in a simple, easy-to-follow format, focusing on business partnerships, people, processes, tools and best practices. The book includes a valuable discussion of increasing contract complexity, the need for enterprise contract management processes, and a fair, balanced, and independent review of six of the leading contract management software/systems/tools/applications and how they can help you improve performance. A special feature is the discussion of more than 100 best practices from leading global companies involved in contracting for a wide range of goods and services. The best practices are discussed in each phase of the contract management process. Additional features include: More than 25 sample forms that can be used in everyday contract management situations United nations Convention on Contracts for the International Sale of Goods The Uniform Commercial Code Glossary of contract management terminology Extensive bibliography of resource materials Revisions from the previous edition include: Chapter 4 contains updated coverage of professional associations certification programs and credentials for NCMA, ISM, IACCM, and PMI. Chapter 6 includes new coverage of reverse auctions. Chapter 8 includes an updated discussion of cost plus award fee contracts and time & materials contracts. Two new chapters have been added: Chapter 16 - Contractor Teaming Arrangements Chapter 17 - Managing Subcontractors
A concise resource for all aspects of contract management in an e-business age, World Class Contracting, Fifth Edition is organized in a simple, easy-to-follow format, focusing on business partnerships, people, processes, tools and best practices. The book includes a valuable discussion of increasing contract complexity, the need for enterprise contract management processes, and a fair, balanced, and independent review of six of the leading contract management software/systems/tools/applications and how they can help you improve performance. A special feature is the discussion of more than 100 best practices from leading global companies involved in contracting for a wide range of goods and services. The best practices are discussed in each phase of the contract management process. Additional features include: More than 25 sample forms that can be used in everyday contract management situations United nations Convention on Contracts for the International Sale of Goods The Uniform Commercial Code Glossary of contract management terminology Extensive bibliography of resource materials Revisions from the previous edition include: Chapter 4 contains updated coverage of professional associations certification programs and credentials for NCMA, ISM, IACCM, and PMI. Chapter 6 includes new coverage of reverse auctions. Chapter 8 includes an updated discussion of cost plus award fee contracts and time & materials contracts. Two new chapters have been added: Chapter 16 - Contractor Teaming Arrangements Chapter 17 - Managing Subcontractors
In today?s performance-based business environment, buying and selling organizations face increased outsourcing, competition in the workplace, and the need for seamless integration between supplies and vendors. To be successful, organizations must have efficient personnel and effective contract management processes. A Complete and Detailed Guide You?ll Refer to Again and AgainContract Management Organizational Assessment Tools is an excellent, comprehensive toolkit for all organizations involved in buying and/or selling products, services, and integrated solutions. It offers proven research-based tools to assess the effectiveness of your contract management processes?from all levels of contract management. Each tool contained within the book is unique with a specific target audience: ?Executives can access the effectiveness of their managers and themselves with the Contract Management Senior Executive Assessment Tool (CMSEAT);?Multifunctional teams can assess the risk and opportunities in contracting with the Contract Management Risk and Opportunity Assessment Tool (CMROAT);?Contract management team leaders can assess team performance and employee satisfaction with the Contract Management Value in People (CM-VIP) Survey Tool; and?Measure the effectiveness of the contract management buying or selling organization against a set of best practices with the Contract Management Maturity Model (CMMM).This one-of-a-kind resource provides a wealth of information that shows you how to:?Understand the world we live in?the new supply environment;?Create a successful performance-based contract management organization;?Understand what senior executives, in both the public and private business sectors, should know and do to improve buying and selling results;?Use the new Contract Management Maturity Model (CMMM); and?Apply the research-based survey assessment tools to improve buying and selling performance.
There are plenty of books about project management, but this is the first one written for the people who have the most at stake: the senior executives who will ultimately be held accountable for the successes of the projects they approve and supervise. Top enterprise project management expert Michael Bender explains project management from the perspective that matters most to executives: adding value. Most books view project management from the inside, focusing primarily on lower-level issues, such as the creation of Work Breakdown Structures. A Manager's Guide to Project Management views it from above, explaining how project managers can best achieve the strategic goals of the business; the executive's role in successful project management; and the tools available to executives who want to gain greater value from project management. Drawing on his extensive experience, Bender shows how to: make sure project and enterprise goals align; structure organizations to support more effective project communication and decision making; integrate project processes with other organizational processes; oversee projects more effectively. This book contains a full section on understanding and managing projects as capital investments, including detailed coverage of building balanced project portfolios. Bender concludes with a sophisticated discussion of managing projects in global environments and optimizing resources where multiple projects must be managed.
Is Your Service Business at Risk? The Internet is going to dramatically change service contracting. Online service features that engage the customer with thoughtful information will become competitive table stakes. The benchmarks set by Amazon in retail and Uber in car services are warning shots across the bow of your business. If you study these lessons and learn to engage your customers online, your business will thrive . . . . even in the face of new age, tech-savvy competition. In The Digital Wrap, ServiceTrade founder and CEO Billy Marshall lays out a step-by-step process that any service contracting company can implement. This book will show you how to: Increase the perceived value of your services and add additional revenue streams Make it easy for your technicians to provide world-class service with no added cost Streamline your marketing efforts and expenses and grow the value of your brand Ensure the future of your company, no matter who else tries to enter your market If you are looking for ideas to take your business to the next level, then read this book. Patrick Lynch, President and CEO, The Hiller Companies An eye-opening, entertaining and informative book that zeros in on customer-focused relationships ... guides contractors through current "best practices" for marketing in an age where everyone is seeking the attention of the customer. James Graening, CEO, B2B Sales Excellence The Digital Wrap reinforces the importance of user experience and embodies the new way of doing business. Michael Crafton, CEO, Team 360 Services"

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