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Ergonomics often seems to be involved too late in commercial project development processes to have substantive impact on design and usability. However, in the automotive industry, and specifically in relation to In-Vehicle Information Systems (IVIS), a lack of attention to usability can not only lead to poor customer satisfaction, it can also present a significant risk to safe and efficient driving. Usability Evaluation for In-Vehicle Systems describes how to apply a range of usability evaluation methods for IVIS. The authors explore the driving context and the range of driver-IVIS interactions, using case studies that show how Ergonomics methods can add considerable value throughout the product development process. They emphasize practical approaches that can be used to predict and analyze driver behavior with IVIS. The authors also present validation evidence for the methods covered. The book has three key objectives: Define and understand usability in the context of IVIS. This guides the specification of criteria against which usability can be successfully evaluated. Develop a multi-method framework to support designers in the evaluation of IVIS usability. The underlying motivations for the framework are a need for early-stage evaluation to support proactive redesign and a practical and realistic approach which can be used successfully by automotive manufacturers. Develop an analytic usability evaluation method which enables useful predictions of task interaction, whilst accounting for the specific context-of-use of IVIS. The major challenge of this particular context-of-use is the dual-task environment created by interacting with secondary tasks via an IVIS at the same time as driving. Written for students, researchers, designers, and engineers, the book is not only a guide to the practical application of evaluation methods, it also presents important theoretical concepts and hypotheses, describing the behavior of drivers and the effects of IVIS interactions. It provides a framework for developing more usable systems to enhance the overall driving experience by meeting the needs of the driver: safety, efficiency, and enjoyment.
Bridging the gap between the needs of the technical engineer and cognitive researchers related to speech technology applications. Systematic approach focusing on the utility of speech related product design Designed to respond to the growing need for specific theories, tools and methods for design, testing and evaluating speech related human-system interfaces. Targeted at designers, engineers, and decision makers working in the area of speech technology research
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Why do enterprise systems have complicated search pages, when Google has a single search box that works better? Why struggle with an expense reimbursement system that is not as easy as home accounting software? Although this seems like comparing apples to oranges, as information and communication technologies increasingly reach into every industry the demand for easy-to-use work tools continues to grow. An exploration of cutting-edge approaches for evaluating the usability of complex user interaction, Usability of Complex Information Systems: Evaluation of User Interaction focuses on improving design and communicating content to the end user. The book continues the conversation about the evolution of usability, asking how we can design and evaluate these complex systems and the complex work they support. It describes and analyzes approaches to teaching, testing, analyzing, or managing usability studies—approaches that involve technical communicators making novel contributions to how we think about and evaluate increasingly complex systems. The book contains case studies on different types of complexity, including: A complex work environment, requiring collaboration among different people or a goal sustained over time, and often in the face of distractions, interruptions, and planned pauses A complex information context, one with no single answer, where the data changes dynamically or where the best answer may rely on other aspects of a fluid environment A complex technology, in which people use many different applications in their work and collaboration A complex topic, requiring advanced technical or domain knowledge Even systems that seem simple are, in fact, complex. The shopping interface for an e-commerce system may not be complex, but the databases, business processes, and logistics behind it certainly are. The examination of different aspects of designing and examining complexity presented in this book brings you a step further in developing a deeper understanding of what it takes to make complex systems work.
This book provides a variety of answers in its description and discussion of new, sometimes radical approaches to `usability evaluation', now an increasingly common business tool. It contains new thinking of the subject of usability evaluation in industry. Contributions come from those involved in the practice of industry-based usability evaluation as well as those involved in related research activity. The chapters are derived from and developed from presentations and discussions at the invited international seminar `Usability Evaluation in Industry', and give a leading edge overview of current usability practice in industry - identifying those issues of concern and approaches to tackling these. Key Features: * Provides a comprehensive overview of current practice * International examples * Contains practical examples of ergonomics at work and gives clear ideas of what does and doesn't work under industrial constraints