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A timely intervention as higher education in India begins to pay equal importance to Quality, alongside Access and Equity. Indian higher education is the third largest in the world. It is undergoing unprecedented expansion and reforms. Yet, no Indian university figures among the World’s Top 100! The problem lies primarily with the quality of higher education. This book serves as a quality management guide for the heads of colleges and universities, focusing on issues, techniques and improvement at the institutional level. In building up a sound framework, it effectively combines generic methods and techniques with specific mechanisms of quality assurance for in-campus activities such as curriculum planning, teaching learning processes, human resource management, infrastructure management and information and communication technologies. The author’s expertise as a management scientist, trainer of heads of higher education institutes and experience of institution building gives the book an extra edge.
Not a guide to implementing total-quality management in education, but an assessment and evaluation of whether existing institutional efforts are providing the same degree of benefits and potential as in other domains. Some contributors consider individual cases, describing the efforts, evaluating t
If you want to improve quality, save money and provide better services to your customers, this book is for you.

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