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Outsourcing is a global phenomenon that has enjoyed rapid growth over recent years, evidenced by the proliferation of outsourcing service providers in all areas of business. The concept centres on businesses and organizations divesting themselves of essential, but non-core, business activities and, properly managed, can realize considerable cost and other benefits for both the service provider and the outsourcing client. This book is a distillation of the outsourcing process, and is derived from detailed and wide-ranging research of the subject, but contextualised to cater for the records management environment. Outsourcing is not, however, necessarily the way ahead for every organization or business. The process of determining whether the concept is feasible, cost-effective and beneficial is complex and should not be entered into lightly. The price of failure is high and, for that reason, any outsourcing initiative demands robust project management skills, strong support at board level and the unremitting support and commitment of every executive, departmental head and senior manager in the company. Particularly so in the case of such an overarching entity as the records management facility because all are major stakeholders in the outcome. Much has been written about the concepts of outsourcing. Research has revealed numerous books, journal articles and case studies attesting to the relative merits but there is little to nothing available that is specific to a Records Management facility. This title will prove invaluable for any librarian or information professional with a practical or academic interest in outsourcing, or any students in the field of library science.
This book will help any law firm create and maintain an effective and well-organized records management program, including administration and storage of client files and administrative records in all types of media. Firms will learn to implement an efficient information, document, and file retrieval system, thus reducing costs, avoiding ethics violations, and ensuring client satisfaction. In addition, the book covers legal and ethics compliance when it comes to management and retention of both paper and electronic files.
Originally used simply to save money, outsourcing is now expected to contribute significantly to an organization2s efforts toward higher quality, increased efficiency, greater value, and consistent customer fulfillment and satisfaction. However, outsourcing can also result in a loss of control and in-house expertise. This book closely examines all of these issues, helps companies make informed decisions about whether and what to outsource, and advises senior managers on how to ensure peak performance, both in- and out-of-house.
As companies focus on the core specialisms, most will look to the benefits of outsourcing some, if not all, of the IT services required. The benefits include: cost-efficient operations; delivery of IT services at lower cost through economies of scale; improvements in time-to-market of IT solutions; improvements in capability and quality of IT service delivery. This essential guide looks at the procedures needed to achieve all these benefits when contracting an outsourcing partner. It explains the benefits of a well thought-out and practical approach to selecting a partner; a partner, indeed, whose performance may make or break an organization’s delivery to market. This book is a key reference guide to anyone procuring IT services and also to those who are responsible for maintaining the contract once signed. By covering all aspects of the Outsourcing contracting process, its guidance will help reduce risks and miscommunication. In addition its approach to the Request for Proposal (also known as Invitation to Tender) shows how clarity at this stage can deliver significant benefits as the services go live in the operational phase.

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